Fourteen-day eligibility period
To qualify for a discretionary refund, your complete request must be received within 14 calendar days after purchase and all of the following must remain true:
- No manuscript, Message Extender™, or cover credit has been redeemed.
- No project has been initiated or accepted for development.
- No source material has entered editorial, design, analysis, generation, or production work.
- No completed digital file, analysis, or other service output has been delivered.
Eligibility is determined from account, project, credit, and production records. A request within 14 days does not create a refund right after a credit is used or work begins.
Nonrefundable purchases
Except where required by law or when Spine & Stature cannot provide the purchased service, payments become nonrefundable when a credit is redeemed, a project begins, editorial or technical work starts, personalized analysis is produced, a digital deliverable is made available, or the 14-day eligibility period ends.
Delivered manuscripts, editable Word files, PDFs, cover files, Message Extenders™, Author Intelligence™, personalized analyses, and other completed digital services are nonreturnable.
Monthly membership cancellation
The Monthly Author Membership renews monthly until canceled. Cancellation stops future billing at the end of the current paid billing period. We do not prorate or refund unused days in that period. Future credits are not issued after membership ends, but unused membership credits already granted remain usable for one year from the final paid membership day.
Annual membership
The Annual Author Membership is a one-time annual purchase and does not automatically renew. All annual credits are issued at purchase. At the end of the paid annual term, any unused annual credits remain usable for one year from the final paid membership day. Unused or expired annual credits do not create a prorated refund.
Single Manuscript and redeemed projects
A Single Manuscript, standalone Message Extender™, or standalone Complete Cover Creation purchase includes the selected product credit, usable for one year from purchase. A standalone Cover or Extender does not include a manuscript credit. Studio access starts only after valid credit use and then continues for 90 days for that work. Failure to submit content, review work, or download files during the applicable period does not create a refund right.
If a verified platform error prevents completion, Spine & Stature may resume the same product operation, restore the applicable credit, replace the output, or make another appropriate correction. Final download finalizes that product and does not create a right to reuse the same credit for another version.
Gifts, promotions, and upgrades
Approved gift purchases are governed by the same unused and unstarted refund conditions. Promotional codes and introductory pricing have no cash value.
The 14-Day Manuscript-to-Membership Upgrade Credit is a pricing adjustment tied to a qualifying Single Manuscript or initial Monthly Author Membership transaction. It is not cash value, is not separately refundable, and cannot be redeemed for cash. The qualifying entitlement becomes part of the upgraded membership allowance and does not create a duplicate credit.
If an upgraded transaction is refunded, reversed, charged back, or otherwise invalidated, Spine & Stature may reverse the associated entitlement conversion and upgrade credit as appropriate. A prior qualifying Single Manuscript or initial Monthly purchase cannot become a separate reusable upgrade credit after conversion. Credits already consumed remain governed by the ordinary consumed-credit and finalization rules.
Service failure or duplicate charge
If Spine & Stature cannot provide a purchased service, we may offer correction, replacement, account credit, or a refund as appropriate. Verified duplicate charges and billing errors will be corrected. Temporary outages, customer-device problems, third-party platform delays, or failure to provide required materials do not automatically constitute inability to perform.
Chargebacks and payment disputes
Please contact us before initiating a chargeback so we can investigate. A chargeback, payment reversal, or suspected fraud may result in temporary suspension of the related account, credits, or project access while the matter is reviewed. This does not limit rights that cannot lawfully be waived.
How to request a refund or cancellation
Email hello@spineandstature.com with your full name, account email, purchase date, order description, and reason for the request. We may request additional information needed to verify the purchase and project status. Cancellation should also be available through the account-based cancellation mechanism when active.